Telephone Support Service

When the unexpected occurs, it's critical to have instant access to information and support. Having this readily available assistance can save your organization both time and money. If you are experiencing an emergency or just need general assistance, please call us. We're here to help.

Support by phone

U.S. Helpdesk
Hours: 8:00am – 8:00pm EST Monday – Friday
Contact: 1-800-468-5342, option 1
(978-975-9079, option 1)
A contract may be required for technical support. If so, you will be charged $250.00 for a transfer to the priority support line. We accept Visa, MasterCard, and American Express.

Priority Technical Support

Hours: 24 x 7 *
Contact: 1-888-266-8705
(978-975-9755, option 1)
Members only have priority access to product specialists. Please have your contract or case number ready when you call.
* Hours of support depend on your support contract level. >More...

Emergency on-site services

Field Service
1-800-468-5342, option1
(978-975-9079, option 1)
Field service professionals are available to assist you at your site.

Technical Application Support

Hours: 24 x 7 *
Contact: 1-888-266-8705, option 1
(978-975-9755, option 1)
Technical consulting and application development for small programming jobs, includintg remote upgrade and conversion help. Get help with your application over the phone. >More...