Choose your level of continuing support

 
Technical questions by phone & fax
Private, personalized website access
Additional information
Bronze

"business hours support"
8am – 8pm EST
Monday thru Friday

 
Yes
Basic package
Silver

"24 x 5 support"
24 hours
Monday thru Friday
Yes
Upgrade from bronze
Gold

"24x7x365 support"
24 hours
7 days per week
Yes
Upgrade from bronze or silver
>PAL Option

Platinum Account Liason
"Dedicated technical resource designed
OEM & SI"
8am – 5pm EST
Monday thru Friday
One point of contact – dedicated PAL

 
Yes + 10 MB of web storage to store documents. Share documents site to site within large organizations.
Option for any silver or gold level service only.
Includes on-site visit by PAL.

For non-mission critical support during normal business hours, 8 a.m. to 8 p.m. Monday to Friday, we guarantee a response within 2 hours, 30 minutes, or immediately for bronze, silver, and gold service levels respectively.

Outside of business hours there may be a delay in response time for non-mission critical support. For this after-hours service, we guarantee a response within 1 hour or 15 minutes for silver and gold service levels respectively.

PAL response is always within 1 hour, 8 a.m. to 5 p.m. EST Monday to Friday.

> How to Order