Continuing Support Programs
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Schneider Electric Automation and Control Services priority support programs provide your site with quality phone and on-line support from experts specially trained on the Schneider Electric automation products employed throughout your business. Each continuing support program gives you access to a private, members only website that you can customize to place the right information at your fingertips when you need it.
Membership privileges
All priority support members, regardless of service level, receive:
- Direct access to technical support engineers with industry and advanced product knowledge.
- Membership card with phone number, to carry in case of emergencies Go To Assist
- GoToAssist™ for remote diagnostics capabilities
- Benefits of well equipped labs to replicate complex or communications problems
- One price per site (annual renewal)
- Unlimited users at site of contract
- Unlimited support calls
- Coverage by three product families (packages), not individual products
Personalized web site includes
- Product updates and announcements
- On-line case submission, tracking, and access to company wide case histories
- Comprehensive library of technical manuals and resolution documents
- Firmware updates/revisions for download
- User forums
- “My home” page customization to meet your automation product needs
- Technical application notes and sample code
- Free software releases and updates, specialized motion information, and legacy product documentation for software, motion and legacy package holders respectively.
Choose the level of service to meet your needs
Different businesses have different support needs depending on the number of shifts in operation, the available personnel and resources, and the type of manufacturing process or application. So, we let you choose the right level of service to meet your specific business requirements. > More.
How to order
Click here to order the service package that best meets you requirements.