Telephone and Software Support
Telephone Support
When the unexpected occurs, it's critical to have instant access to information and support.
Access a list of technical support phone numbers to get support now.
On-line support
Priority support members have access to a private personalized website that includes:
- Product updates and announcements on-line and by email
- On-line case submission, tracking, and access to company wide case histories
- Comprehensive library of technical manuals and resolution documents
- Firmware updates/revisions for download
- User forums
- “My home” page customization to meet your automation product needs
- Technical application notes and sample code
- Free software releases and updates, specialized motion information, and legacy product documentation for software, motion and legacy package holders respectively.
> Log on here . . . your personalized site awaits you.
Phone Support Programs
- Continuing support programs
Phone support and comprehensive on-line support including firmware and software updates from experts specially trained on your Schneider Electric automation products. >More. - Technical application support
Get assistance over the phone for small programming and upgrade projects including hardware and software conversions and upgrades. >More. - Dedicated engineer support
Phone support that includes a one-time on-site visit to connect you and your automation systems to a dedicated support engineer who knows your company's specific applications and industry. >More. - Twido™ product support
A six month program designed to get you and your twido product up and running quickly! >More.