Dedicated Engineer Support
Dedicated technical resource option designed for OEMs and System Integrators
This dedicated service connects you with one designated Platinum Account Liaison (PAL). Each PAL is an expert in your field and will be selected based upon their personal knowledge of your business and how our products apply to your process needs. You will interact with your PAL directly and have the ability to contact your PAL by pager so that you have direct access to expert assistance when you need it. As an option to any silver or gold level continuing support program, you can add this dedicated resource between the hours of 8 a.m. and 5 p.m. Monday through Friday. Included in Platinum service option is an on-site visit where your PAL will take a look inside your enterprise, getting to know you, your colleagues and your business.
Perfect for OEMs and SIs -- One call does it all
In addition to your existing silver or gold level continuing support package, the Platinum service offers a variety of support options. You may request support via phone, email, or personal pager. Whether your call is mission-critical or not, the Platinum upgrade option delivers the best access to your PAL.
The Platinum service allows you to track problems and resolutions on-line, based on your personal case history. You can log on and page your pal directly from the web site. You can also view other cases and histories of cases submitted by other members within your organization. Ten megabytes of web storage is included with the Platinum service option, enabling you to store plenty of documents safely on the site, leaving more room on your desktop or network. This space can be used for inter-company correspondence and sharing of detailed technical information. This space can also be used for sharing information from site to site within a large corporate organization. Each user has the ability to post, edit or delete any information posted to the space.
Membership privileges
- Direct access by phone, email, or pager to a dedicated support engineer who knows your business and processes.
- GoToAssist™ for remote diagnostics capabilities
- Benefits of well equipped labs to replicate complex or communications problems
- All other benefits of either the gold or silver level continuing support packages
Personalized web site includes
- Product updates and announcements
- On-line case submission, tracking, and access to company wide case histories
- Comprehensive library of technical manuals and resolution documents
- Firmware updates/revisions for download
- User forums
- “My home” page customization to meet your automation product needs
- Technical application notes and sample code
- Free software releases and updates, specialized motion information, and legacy product documentation for software, motion and legacy package holders respectively.
- Ample storage for sharing documents from site to site within your organization
How to order
Click here to order the service package that best meets you requirements.