Consulting / Troubleshooting

Secure, remote access to your control devices for proactive monitoring and troubleshooting

Schneider Electric Automation and Control Services’ network engineers offer comprehensive consulting and troubleshooting services for WAN implementations. We focus on TCP/IP protocols because the benefits of such connectivity are secure remote access for programming, monitoring and troubleshooting. And for customers with multiple locations, remote access can dramatically increase the productivity of your control processes, engineering and maintenance personnel. Consulting and troubleshooting services may include but are not limited to:

• Evaluation of your existing router and security products
• Traffic assessment
• Installation and configuration of additional devices and interfaces as required
• Configuration of Access Lists and other security services

Performance assessment

Another function of the network services team is to evaluate your network performance. Depending upon how critical performance is for you, our network services engineers can simulate your network and provide knowledge of how fast your network can be. We will also model changes in performance if you add or subtract devices from your network. While there are obvious "red flags" to indicate poor performance such as slow system response and device communication problems, a performance and traffic study can identify the more subtle conditions. Such an assessment will help to:

• Identify device or media errors and their source
• Identify opportunities for increasing performance using existing equipment
• Identify software upgrades, which may add performance and features
• Document network utilization
• Develop a growth or migration plan for future initiatives that may include: queuing, Virtual Local Area Networks, Spanning Tree manipulation, load balancing

For more information on Network services, contact a service business development specialist in your area or call 1-888-266-8705, option 3.