Citect Product Support
Get the right level of support for your requirements
- Protect your assets
- 24/7 on-demand support*
- Support by accredited engineers
- Free automatic upgrades
* GoldPlus Only
Gold Support
The Gold Maintenance and Support Agreement is our standard support platform, providing a formal structure of application software support services. A range of direct and self-help technical assistance options allows you to maintain optimum performance from your Citect software, whilst automatic product updates keep you at the forefront of technological advancements.
Gold Plus Support
The GoldPlus Maintenance and Support Agreement is a 24/7 extension to Gold Support service and is differentiated by enhanced response and escalation commitments, and a pre-service remote audit to capture site information.
Enterprise Support
Global Enterprise Support Agreements can be set up to include any of our services. An Enterprise Support Agreement ensures a single point of management; common commercial terms and annual purchasing price reviews. Multiple global sites are covered and additional sites can be covered at any time during the Support Agreement, subject to a fee.
Specialty Driver Support
Specialty Driver Support is an add-on support service to Gold and GoldPlus Support Agreements. Specialty Driver Support is required for the following licensed drivers: Bailey, DNPr, IEC870-5-104, Moscad and SemAPI.